A-Linda E-Commerce Platform Logistics Policy

Dear Customers,

Thank you for choosing A-Linda E-Commerce Platform as your shopping destination. To ensure your shopping experience is enjoyable and seamless, we have formulated the following logistics policy, aiming to provide you with efficient, safe, and reliable international shipping services.

I. Shipping Methods

We offer a variety of shipping methods to cater to your diverse needs:

• Standard International Shipping: Suitable for most countries and regions, providing door-to-door service. This method typically includes customs clearance and tax handling.
• Express Shipping: For those who require faster delivery, we offer express shipping options. Delivery times vary but are generally shorter than standard international shipping.
• Free Worldwide Shipping: As a special promotion, we offer free shipping worldwide on all orders. This offer may change without prior notice, so please check our website for the latest information.

II. Shipping Times

• Standard International Shipping: Typically, delivery takes between 10-20 working days after shipment, depending on the destination country/region, customs clearance speed, and the logistics company used.
• Express Shipping: Delivery times are usually within 5-10 working days after shipment, subject to similar variables as standard shipping.
• Free Worldwide Shipping: Delivery times are similar to standard international shipping, but with no additional cost to you.

III. Tracking & Tracing

We provide full-track shipping services for all orders. You can view detailed shipping information, including shipment time, shipping status, and estimated delivery time, on the order details page of our website. If you encounter any issues, please do not hesitate to contact our customer service team at any time. We are committed to providing timely assistance and solutions to ensure your satisfaction.

IV. Customs Clearance & Taxes

• Customs Clearance: We handle customs clearance procedures for your goods. However, some countries/regions may require you to provide additional personal information or documents to assist in customs clearance. We will guide you through this process if necessary.
• Taxes: According to the laws and regulations of the destination country/region, you may need to pay import taxes or duties. While we endeavor to provide tax estimates, the actual amount is subject to local customs. To avoid additional costs upon receipt, you can choose our prepaid tax service if available.

V. Return & Exchange Policy

If goods are damaged or lost due to shipping issues, we will be responsible for reshipping or issuing a refund. For returns or exchanges due to product quality issues or personal reasons, please refer to our return and exchange policy for detailed instructions. We strive to ensure your satisfaction and will do our best to resolve any issues promptly.

VI. Special Notes

• Unpredictability of International Shipping: International shipping involves multiple steps and collaborations, so there may be unpredictable risks and delays. While we strive to avoid such situations, in cases of force majeure (e.g., natural disasters, political unrest), we will not bear the responsibilities and losses arising therefrom.
• Changes in Customs Policies: Customs policies of various countries may change at any time, which may lead to slower customs clearance or additional taxes. We will closely monitor these changes and provide you with timely information and advice to minimize any inconvenience.

VII. Contact Information

If you have any questions about our logistics policy or need further assistance, please feel free to contact our customer service team. You can reach us via email at support@linglinda.com or visit our website at https://www.linglinda.com/ for more information. Our business hours are from 8:30am to 6:30pm (GMT+8:00), and we are committed to providing you with support and answers to ensure your shopping experience is pleasant and hassle-free.

Thank you again for choosing A-Linda E-Commerce Platform as your shopping destination. We will continue to strive to provide you with better services and higher-quality products. Wish you a happy shopping experience!

A-Linda E-Commerce Platform
https://www.linglinda.com/
Email: support@linglinda.com