A-Linda F&Q

Frequently Asked Questions

Q1: How to determine whether the product has quality problems?

A1: Customers can assess the quality of our products by carefully inspecting the product's appearance, checking for any defects or damage, and trying on the product (if applicable). Should you have any concerns regarding the quality, please do not hesitate to contact our customer service team for further consultation or to request a quality inspection.

Q2: How long will it take to get a refund review result after submitting the refund application?

A2: Our customer service team will promptly review your refund application within 24 hours and reach out to you to confirm the details. If your refund is approved, we will process it as swiftly as possible.

Q3: How long will it take to receive the replacement goods after returning the defective ones?

A3: Upon receiving the returned goods, we will conduct a thorough quality inspection. Once confirmed to be defective, we will dispatch the replacement goods to you at the earliest convenience. Please note that replacement times may vary due to inventory availability and logistical factors. We appreciate your patience in this regard.

Q4: Do I need to bear the freight if the return or exchange is due to personal reasons?

A4: If you wish to return or exchange a product due to personal preferences such as wrong size, color, or style selection, you will be responsible for the freight costs incurred. Should you choose to return the product, we will refund the actual amount paid by you, excluding the shipping cost.

Q5: How can I contact A-Linda's customer service team?

A5: You can reach out to our dedicated customer service team through our online chat, telephone support, or email service available on our website at https://www.linglinda.com/. Our customer service representatives are here to assist you with consultations, complaints, reports, and other inquiries.

Q6: How do I track my order's logistics information?

A6: You can log in to your A-Linda account, navigate to the order details page, and view your logistics information. This includes the tracking number, current logistics status, and estimated time of arrival. Additionally, you can track your package in real-time through the courier company's official website or a third-party logistics tracking platform.

Q7: How is the logistics cost calculated?

A7: The logistics cost is determined based on factors such as the weight and volume of the package, the destination country/region, and the chosen logistics method. When placing an order, our system will automatically calculate and display the logistics cost for your review and confirmation before checkout.

Q8: What should I do if the goods are damaged during transit?

A8: If your goods are damaged in transit, please contact our customer service team immediately for complaints or reports. We will actively liaise with the logistics company and provide compensation or appropriate solutions according to the logistics insurance policy or relevant laws and regulations. To facilitate the process, please provide necessary supporting documents such as photos or videos for verification.

Q9: How long does customs clearance usually take?

A9: Customs clearance duration varies depending on the customs policies and procedures of the destination country/region. Typically, it takes 1-3 working days. However, please note that certain special items or countries/regions may incur additional taxes or tariffs, which are the responsibility of the customer. We will clearly indicate any taxes or duties at the time of order settlement for your review and confirmation before checkout.

Q10: How do I apply for return or exchange logistics?

A10: If you need to return or exchange a product due to quality issues, size discrepancies, or color/style errors, please follow our return and exchange policy. Log in to your A-Linda account, go to the order details page, select "apply for return," and fill in the relevant information. We will provide you with detailed return and exchange logistics procedures and precautions for your reference. The logistics cost for return or exchange will be borne by either A-Linda or the customer based on the specific circumstances.